Privacy Policy & Cookies

Everything You Need to Know

Knitted and stitched are committed to protecting our customers privacy and want to ensure that our customers enjoy their shopping experience with us. We understand that you may have concerns about the privacy of your information and we want to ensure you that we take your privacy very seriously and are committed to protecting it.


This policy states how we use and protect any information that you have provided us whilst using this website. Any identifiable information that you use, will only ever be used in accordance with this privacy statement.

Any changes made to this policy, will always be displayed on this page, so please check back here regularly and check you are happy with the changes.


The purposes for us collecting your personal data

  • name and contact information including, telephone, postal and email address

  • debit or credit card details

  • demographic information including, postcode, preferences and interests

  • other relevant information linked to customer surveys and/or offers.

Where we source your personal data

Any personal data that we have collected is provided by you when you use this website or when you have provided details to one of our team members via the phone, post or email.

What your personal data is used for

Your personal data is used to better understand your needs so that we can provide you with a better service. In particular, for these reasons below:

  • to maintain and update your records on our systems

  • to improve our services and products that we offer as well as our own business processes

  • to monitor and manage varying aspects of our products and services that are purchased by you

  • to ensure compliance with the legal guidelines and best practice set by regulatory bodies (including the government) and to adhere to any changes to ensure we comply with regulations and requirements.

  • to construct business analysis to develop our business statistics

  • to support the management, auditing, and accounting of our business operations

  • monitoring communications with you

  • for marketing purposes, including direct marketing methods that help us offer you relevant products and services. With your permission (please see ‘Understanding your marketing preferences’ below) we will send you marketing by SMS, email, post, phone, digital channels and social media

  • to provide targeted products and services that interest you personally. This may include, but not limited to, the product and services that are tailored to you, the promotions and offers we promote to you via our various digital outlets. This could be achieved by using an automated decision-making tool which targets the products and services that we provide you. For example, we could present you with a specific product or service via our website based on the information we hold on you, like your purchases and website browsing history

  • to continually improve new offerings and previous offerings that we provide.

Legal grounds for us processing your personal data

Our legal grounds for processing your personal data are to ensure fulfilment of our goods and services and where we have a legitimate reason for doing so. These could include, but are not limited to, the reasons above (see ‘what your personal data is used for). Whilst doing so, we will ensure that we are complying with our legal obligations as a business. With your consent, we may also use your information for direct marking communications to you by SMS, phone, email, and post.

Sharing of your personal information

Your personal information will not be sold, distributed, or leased to third parties, unless you have given permission or if we are provided to do so by law.

Security of your data

At knitted and stitched we are thoroughly committed to ensure your personal information is secure. We have stringent procedures in place to safeguard and secure the information that we collect from you to prevent unauthorised access. Unfortunately, the transmission of information via the internet is not completely secure and although we always strive to do our best to protect your personal data, we cannot however, guarantee the security of your data transmitted to our website. Therefore, any transmission is at your own risk.

Withdrawing consent

You can withdraw consent at any time by contacting us by email at info@knittedandstitched.co.uk. Please use the same email address if you would like to withdraw consent from any direct marketing communications or newsletters. You can also press ‘unsubscribe’ in our emails.

Transferring of personal data outside the UK or European Economic Area (EEA)

Knitted and Stitched are a UK based company, and at present, there is no need to transfer your personal data outside of the UK or EEA. If, at any time that changes, we will always ensure that the correct safeguarding procedures are in place and adhered to.

Changes to your personal data

You can update any changes to your personal data directly through your online account. Alternatively, you can email us at info@knittedandstitched.co.uk or by calling a member of our friendly team.

Reasons for providing your personal data

We need your data so that we can provide you with the best possible goods and services. We will only ask for personal data where it is necessary for us to fulfil the goods and services that we offer, or where you have expressed your permission to use your data for direct marketing purposes.

How long do we retain your personal information for?

We will only hold your personal information for as long as there is reasonable business need for us to do so and that are in line with legal/regulatory requirements and/or guidance.

Your rights under data protection laws

Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information.

  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

  • Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

  • You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you

For more information, please visit https://ico.org.uk/

Please contact us at info@knittedandstitched.co.uk, 07738562519 or 88 Elm Grove, Hayling Island, Hampshire, PO11 9EH if you wish to make a request.

Understanding your marketing preferences

We may use your personal information to contact you based on the marketing preferences you have given. You can opt out at any time by simply clicking ‘unsubscribe’ on any marketing emails that we have sent you. Alternatively, you can email us at info@knittedandstitched.co.uk , call us on 07738562519 or write to us at 88 Elm Grove, Hayling Island, Hampshire, PO11 9EH.

Cookies & how we use them

What are cookies? Cookies are usually small text files, given ID tags that are stored on your computer's browser directory or program data subfolders.

Cookies are created when you use your browser to visit a website that uses cookies to keep track of your movements within the site, help you resume where you left off, remember your registered login, theme selection, preferences, and other customisation functions.

We use cookies to help identify visitor traffic on our website. This data is used for statistical purposes and helps us to understand are customers preferences. This allows us to improve our website and tailor customer’s needs.

A cookie does not give us access to your computer or information about you, we only have access to data that you have given permission for us to use. You have the right to accept or decline cookies. Website browsers usually automatically accept cookies, but these can be modified in your browser settings. This may, however, prevent you from accessing aspects of the website.

More information about cookies can be found here http://www.allaboutcookies.org/

For further information about our privacy policy and cookies, please contact us by emailing info@knittedandstitched.co.uk, by phone 07738562519 or writing to us at 88 Elm Grove, Hayling Island, Hampshire, PO11 9EH where we will do our best to answer your query.