Policies

All You Need to Know

At Knitted and Stitched, we strive to give our customers the most enjoyable shopping experience possible. To make sure that happens, we make sure our store policies are fair, clear and transparent. Read on to see all our policies below. If you can’t find the exact information you’re looking for, please get in touch and we’ll do our very best to help you out.

RETURNS AND REFUNDS POLICY

If you are not completely satisfied with your order, you have 30 days to return the goods, including a note inside with your reason for returning, and your order number to the following address:


88 Elm Grove

Hayling Island

Hampshire

PO11 9EH


Please keep in mind that any item sent for a full refund must be delivered unused and in the same condition as you received it. It must be in a resalable condition with packaging intact. We reserve the right to refuse full refunds if goods are not in a resalable condition and or damaged.

Goods cannot be returned if used or cut under any circumstances. Please check for faults, ensuring you are happy with your purchase, prior to cutting or using.

In the event an item is received broken or damaged, then you will be given a full refund, or we are happy to exchange the item, dependent on what you are likely to prefer.


Please note that it is the customer who is responsible for return shipping fees and we cannot take responsibility for the delivery time or loss of a returned package, so we recommend using tracking numbers to ensure your package is returned to us.

This policy is offered in addition to your legal rights.

Contact Us

If you need to talk to someone about your return or refund, we are here to help.

Feel free to email us at info@knittedandstitched.co.uk or to drop us a line on 07738562519

CANCELLATION POLICY

If for any reason you would like to cancel your order, you may do so within 14 days from the moment you order up until delivery. We will need written confirmation to cancel and such requests should be emailed to info@knittedandstitched.co.uk. Please ensure to include your order number and reasons for cancelling.

If your order has already been dispatched, please refer to our returns and refunds policy.

Please note, any digital downloads cannot be cancelled once they have been downloaded.